Keep Your Store Running While You Run the Business
Magento Support and Maintenance That Keeps Your Store Secure, Fast and Online
WebbyTroops provides Magento support and maintenance for online stores in the UAE, UK and USA. Our certified developers apply security patches, watch your store for problems, fix bugs, handle upgrades and make small improvements, with response times agreed in writing, so you always know what to expect.
- Certified Magento developers
- Response times in writing
- Security patches and upgrades handled
★★★★★Trusted by 60+ Magento merchants worldwide
Trusted By Leading Brands Worldwide
Merchants across the USA, UK, UAE, and Europe
Why It Matters
Why Your Magento Store Needs Ongoing Support
A Magento store is never finished. Adobe releases security fixes, PHP and server versions move on, extensions change, and customers expect pages to load instantly at any hour. Stores that are not looked after slowly fall behind: patches are missed, pages slow down, and small bugs turn into lost orders. Regular support and maintenance prevents this, and it is usually far cheaper than recovering from a hack or a crash.
Stay Secure
Security patches and updates applied after testing, so known holes get closed.
Stay Online
Monitoring and backups mean problems are caught early and recovery is quick.
Stay Fast
Regular health checks stop speed from slipping as your catalog and extensions grow.
Stay Supported
We watch Magento and PHP lifecycles, so your store never ends up on an unsupported version.
Stay Focused
Your team spends its time on the business while ours looks after the store.
| Area | What We Do | When |
|---|---|---|
| Security Patches | Apply Adobe security updates and isolated patches after testing on staging | After each Adobe release, urgent fixes first |
| Monitoring | Watch uptime, errors, speed and key buying steps, and alert the right people | Continuously |
| Backups | Keep backups of code and database, and check they can be restored | On a set schedule |
| Bug Fixes | Investigate and fix problems you report, ranked by how much they hurt your sales | As they arise |
| Extensions and Server Software | Update extensions, PHP and related services, and retest your store | In planned windows |
| Health Checks | Review speed, Core Web Vitals, errors and indexing | Regularly |
| Reporting | A plain summary of work done, problems found and what comes next | Every month |
Not Sure How Healthy Your Magento Store Is?
Tell us your Magento version, hosting and extensions. We will tell you what looks risky, what to fix first, and what level of support your store really needs.
What We Handle
Our Magento Support and Maintenance Services
We support Magento Open Source and Adobe Commerce, on your own servers or on Adobe Commerce Cloud, including stores built on Hyvä. We can take over a store that another agency built, after a health check.
Security Patching and Updates
Adobe security updates and isolated patches, tested and applied. See our security patch installation.
Monitoring and Alerts
We watch uptime, errors, speed and your checkout, and raise the alarm before customers notice.
Bug Fixing and Troubleshooting
We find the cause of problems, fix them, test the fix and release it safely.
Performance and Health Checks
Regular reviews of speed and stability. For a deeper look, see our performance audit.
Upgrades and Extension Management
Planned version and extension updates, kept in step with Adobe's support dates. See our Magento 2 upgrade.
Small Improvements and Development Hours
Content changes, small features and tweaks from your monthly hours. For bigger work, see our Magento custom development.
OUR PROCESS
How We Look After Your Magento Store
We start with a health check, agree what we cover, and then keep to a steady routine.
Introduction Call
We learn about your store, your team, your busiest periods and what has gone wrong before.
Store Health Check
We review your version, patches, extensions, hosting, backups and code for risks.
Access and Setup
We set up staging, monitoring, backups and a clear way for you to report issues.
Agree Scope and Response Times
What we cover, how issues are ranked, and how fast we respond to each level, all in writing.
Fix Urgent Risks
Missing patches, failing backups and unsupported versions come first.
Routine Care
Patching, updates and monitoring run to a steady schedule, with testing before every release.
Handle Requests
We log each request, rank it, fix it, test it and release it.
Monthly Report and Review
You get a plain report on what we did and what we found, and we agree the next steps.
MARKETS WE SERVE
Magento Support and Maintenance for the UAE, UK and USA
Trading hours, payment tools and busy seasons differ by market. We agree support hours that match yours.
Magento Support in the UAE
Support hours agreed to match your trading days. English and Arabic storefronts, plus local payment and courier modules, rechecked after each update. Readiness checks before Ramadan and White Friday sales. Our working hours overlap closely with the UAE day.
Magento Support in the UK
Support hours agreed around your UK trading day. Strong customer authentication payments and cookie consent rechecked after updates. Readiness checks before Black Friday and the January sales.
Magento Support in the USA
Support coverage agreed around US business hours. Tax engine, shipping and 3PL links rechecked after updates. Change freezes and load checks planned for Black Friday and Cyber Monday.
Why Us
Why Choose WebbyTroops as Your Magento Support and Maintenance Company
Good support means developers who know Magento well enough to prevent problems, not just fix them. Here is what you get from a team that builds and maintains Magento stores every day.
80+
Custom Magento projects delivered, from simple stores to complex enterprise builds.
Hyvä Partner
We support Hyvä and Luma storefronts alike. See our Hyvä theme customisation.
Adobe Marketplace Publisher
Verified extension provider on the Magento Marketplace.
Adobe Certified Developer
Adobe Certified Magento developers look after your store.
Active in Magento Community
Magento Association member, actively contributing to the community.
Full Cycle Support
From health check to routine care to new features, with one team throughout. Need extra hands? Hire Magento developers.
Extension Builder
We write our own Magento 2 extensions, so we can fix and update modules, not just install them.
Performance Optimiser
You see what we did and what we found, with no hidden hours. See also our Magento security audit.
Is Something Broken in Your Store Right Now?
Tell us what is happening. We will look at it quickly, and tell you what we find and what to do next. Before you commit to anything.
Client Voices
What Our Clients Say About Us
Silvia Suria Torres
WebbyTroops provided the specialized Magento expertise we needed, helping us fix bugs, build custom solutions, and handle ongoing technical support. Communication through WhatsApp and email was smooth, clear, and easy throughout the project.
Paschal Onumajuru
WebbyTroops successfully delivered the project and accomplished all milestones within the given timeframe. The team was highly productive, and internal stakeholders were particularly impressed with the vendor's e-commerce development expertise.
Basheer Mohammed
WebbyTroops's efforts increased website traffic and conversion rates, meeting expectations. Their organized approach and open communication resulted in a smooth collaboration. Above all, they were responsive, proactive, and receptive to feedback throughout.
Dean Harries
WebbyTroops has implemented complex financial management algorithms based on provided designs. The team is comfortable interacting with third-party service providers to get the job done, and they communicate their strategies clearly.
Real Results
Check Our Case Studies
See how we have helped growing brands rebuild, speed up and scale their Magento stores.
Marmi Store
Fashion & AccessoriesA leading fashion and accessories retailer from Portugal, Marmi Store partnered with us to migrate from Magento 1 to Magento 2. We successfully transitioned their entire…
Let’s Talk
Ready to Hand Over the Day to Day Care of Your Store?
Book a call with our Magento team. No pressure, no commitment.
GOT QUESTIONS?
Frequently Asked Questions About Magento Support and Maintenance
Everything you need to know before you start.
What does Magento support and maintenance include?
It covers the ongoing care of a live store: security patches and updates, monitoring, backups, bug fixes, extension and server updates, health checks, small improvements and monthly reporting. The exact scope is agreed in writing before we start.
Why does a Magento store need regular maintenance?
Adobe releases security fixes, PHP and server versions change, and each Magento release line has a limited support period. Without regular care, patches are missed, pages slow down and small faults turn into lost orders.
How quickly do you apply security patches?
We follow Adobe’s security releases and put urgent fixes first. Each patch is tested on a staging copy before it reaches your live store, and the timing is agreed in your plan.
What response times do you offer?
Issues are ranked by how much they affect your sales, and the response time for each level is written into your plan before you sign. A store that is down or cannot take orders is always handled first.
How is support different from a development retainer?
Support and maintenance keeps what you already have secure, stable and online. A development retainer adds new features. Many clients use both, and we can include a block of development hours in your plan.
How do your plans and pricing work?
Plans are built around your store’s size, risk and the hours of work you need each month. You receive a clear scope and quote after the store health check, with no hidden extras.
Can you support a store that another agency built?
Yes. We start with a health check of the code, extensions, hosting and backups, tell you what we find, and then agree how we will support it.
What if my Magento version is no longer supported?
We tell you plainly and plan the upgrade. Magento 2.4.5 and 2.4.6 reached end of support on 11 August 2026, for example. See our Magento 2 upgrade service.
Do you support Adobe Commerce Cloud and Hyvä stores?
Yes. We support Magento Open Source, Adobe Commerce on your own servers or on Adobe Commerce Cloud, and storefronts built on Luma or Hyvä.
Do you support businesses in the UAE, UK and USA?
Yes. We agree support hours that match your trading day in each market, and we recheck local payment, tax and delivery features after every update.
Let's Keep Your Magento Store Secure and Running
Get a free proposal. We will show you what your store needs, and what it would realistically cost.