See Your Store Through Your Customers’ Eyes
Magento UI/UX Audit That Shows Why Shoppers Struggle and How to Fix It
WebbyTroops reviews Magento and Adobe Commerce stores in the UAE, UK and USA from the shopper’s point of view. Our designers and certified Magento developers walk through your home page, categories, product pages, cart and checkout on desktop and mobile, check accessibility, and give you a ranked list of fixes, so you know exactly what to change first.
- Designers and Magento developers together
- Desktop, mobile and accessibility checks
- Ranked fixes, not a long wish list
★★★★★Trusted by 60+ Magento merchants worldwide
Trusted By Leading Brands Worldwide
Merchants across the USA, UK, UAE, and Europe
Why It Matters
Why Your Magento Store Needs a UI/UX Audit?
Shoppers rarely tell you why they left. They just go. A UX audit finds the reasons: a filter that hides products, a swatch that does not update the price, a checkout field that rejects a valid address, a button too small to tap. Baymard Institute puts the average cart abandonment rate at about 70 percent, and its research finds that the average large store could lift conversion by up to 35 percent through checkout design alone. An audit shows where your own store loses people.
Find Hidden Friction
Spot the confusing steps that your analytics numbers hint at but never explain.
Fix Checkout Drop Offs
Review every step, field and error message between the cart and the order.
Better on Mobile
Check tap sizes, layouts and forms on real phones, not just a resized desktop.
Open to Everyone
Test keyboard use, contrast and labels, so more people can buy from you.
Clear Priorities
Every finding is ranked by impact and effort, so you know where to start.
| Area | What We Check | Examples of Problems We Look For |
|---|---|---|
| Navigation and Search | Menu clarity, search results, filters | Filters that hide products or reset on every click, empty search result pages |
| Category Pages | Sorting, filters, product cards, loading behaviour | Too many filters, missing price or stock details, images that load slowly |
| Product Pages | Images, options and swatches, price, delivery information, reviews | Options that confuse, delivery costs shown too late, weak trust signals |
| Cart and Mini Cart | Clarity, editing, promo codes, shipping estimates | Unclear totals, buttons too small to tap |
| Checkout | Steps, fields, guest option, payment choices, errors | Forced accounts, long forms, unhelpful error messages |
| Mobile Experience | Tap sizes, layouts, keyboard types | Tiny buttons, sticky bars that cover content |
| Accessibility | Keyboard use, contrast, labels, focus | Missing labels, low contrast text, focus lost in pop ups |
Not Sure Why Visitors Leave Without Buying?
Tell us about your store, your traffic and where you think sales are leaking. We will give you an honest read on what to look at first, and whether a full UX audit is worth it right now.
What We Review
Our Magento UI/UX Audit Services
We review Luma, Hyvä and custom themes, on Magento Open Source and Adobe Commerce. Once the audit shows what to fix, our conversion rate optimisation work can test the changes, and our developers can build them.
Expert Usability Review
We walk through your key pages against established usability principles, such as Nielsen's heuristics, and note every problem we find.
Analytics and Funnel Review
We study your funnel by device and page type, so the review targets the places where shoppers actually drop out.
Mobile and Responsive Review
We test on real phones and tablets, including tap targets, forms, menus and sticky elements.
Checkout and Form Review
Every step, field, validation rule and error message, from guest checkout to payment.
Accessibility Review
Checks against WCAG 2.2 for keyboard use, screen reader basics, contrast and labels.
Report, Roadmap and Fix Support
A ranked report with screenshots and recommendations, and the option to have our developers build the fixes.
OUR PROCESS
How We Run Your Magento UI/UX Audit
Every finding is backed by a screenshot, a reason and a recommended fix.
Kickoff and Goals
We agree what matters most, such as checkout completion, mobile sales or a new market.
Data Review
We study your analytics and any customer feedback to find where shoppers struggle.
Journey Walkthrough
We buy from your store as a shopper would, on desktop and on real mobile devices.
Usability and Accessibility Review
We check each page and step against usability principles and accessibility guidelines.
Competitor Comparison
We compare key journeys with those of your closest competitors, where this helps.
Ranked Findings
Each issue is rated by impact and effort, with evidence and a recommended fix.
Walkthrough Call
We explain the findings to your team and agree the order of work.
Fix and Recheck
We build the fixes, or support your own team, and recheck that each issue is solved.
MARKETS WE SERVE
Magento UI/UX Audit for the UAE, UK and USA
Shoppers in each market expect different languages, payment options and levels of detail. We review your store against what they expect.
Magento UX Audit in the UAE
Arabic right to left layouts reviewed, including mirrored menus, form fields, phone and address inputs. Clear cash on delivery and buy now pay later messages. Mobile first journeys checked closely. Our working hours overlap closely with the UAE day.
Magento UX Audit in the UK
Delivery dates, returns terms and VAT inclusive prices reviewed for clarity. Cookie banners checked so they never hide key buttons. Accessibility checks that support your duties under the Equality Act 2010.
Magento UX Audit in the USA
Shipping cost and sales tax shown early and clearly. Accessibility reviewed against WCAG, which accessibility claims in the USA often refer to. Checkout forms tested for US address and phone formats. Calls planned around US business hours.
Why Us
Why Choose WebbyTroops as Your Magento UI/UX Audit Company
A UX report is only useful if the fixes can be built. Here is what you get from a team that reviews and builds Magento stores.
80+
Custom Magento projects delivered, from simple stores to complex enterprise builds.
Hyvä Partner
Official Hyvä Partner, so fast, clean storefronts are within reach. See our Hyvä theme customisation.
Adobe Marketplace Publisher
Verified extension provider on the Magento Marketplace.
Adobe Certified Developer
Adobe Certified Magento developers check how each fix fits Magento.
Active in Magento Community
Magento Association member, actively contributing to the community.
Full Cycle Support
One team finds the problems and builds the fixes. Need extra hands? Hire Magento developers.
Extension Builder
We write our own Magento 2 extensions, so features your shoppers need can be built when none fits.
Honest Advice
Every finding comes with evidence, and we never promise a fixed uplift. Slow pages hurt UX too, so see our theme optimisation.
Seeing a Lot of Abandoned Carts?
Send us your checkout link and your rough abandonment rate. We will point out the first things that look wrong. Before you commit to anything.
Client Voices
What Our Clients Say About Us
See how we have helped growing brands upgrade, speed up and scale their Magento stores.
Silvia Suria Torres
WebbyTroops provided the specialized Magento expertise we needed, helping us fix bugs, build custom solutions, and handle ongoing technical support. Communication through WhatsApp and email was smooth, clear, and easy throughout the project.
Paschal Onumajuru
WebbyTroops successfully delivered the project and accomplished all milestones within the given timeframe. The team was highly productive, and internal stakeholders were particularly impressed with the vendor's e-commerce development expertise.
Basheer Mohammed
WebbyTroops's efforts increased website traffic and conversion rates, meeting expectations. Their organized approach and open communication resulted in a smooth collaboration. Above all, they were responsive, proactive, and receptive to feedback throughout.
Dean Harries
WebbyTroops has implemented complex financial management algorithms based on provided designs. The team is comfortable interacting with third-party service providers to get the job done, and they communicate their strategies clearly.
Real Results
Check Our Case Studies
See how we have helped growing brands improve, speed up and scale their Magento stores.
Marmi Store
Fashion & AccessoriesA leading fashion and accessories retailer from Portugal, Marmi Store partnered with us to migrate from Magento 1 to Magento 2. We successfully transitioned their entire…
Ready to See What Your Shoppers See?
Book a call with our Magento team. No pressure, no commitment.
Got Questions?
Frequently Asked Questions About Magento UI/UX Audits
Everything you need to know before you start.
What is a Magento UI/UX audit?
A Magento UI/UX audit is a structured review of how shoppers use your store. We check the design, navigation, product pages, cart, checkout, mobile experience and accessibility, and report each problem with the evidence and a recommended fix.
How is a UX audit different from conversion rate optimisation?
An audit finds and ranks the problems. Conversion rate optimisation goes on to test and refine solutions over time. Many stores start with an audit and then move on to optimisation. See our Magento conversion rate optimisation.
Which pages and journeys do you review?
We review your home page, navigation and search, category pages, product pages, cart, checkout and account area, plus any key landing pages, on both desktop and mobile.
How do you review accessibility?
We check your store against WCAG 2.2 using keyboard navigation, screen reader basics, colour contrast and form labels. This helps you find and fix common barriers, but it is not a legal certification of compliance.
Do you test with real users?
The standard audit uses expert review together with your analytics and customer feedback. Where your budget allows, we can add testing with real shoppers for deeper insight.
What will I receive at the end of the audit?
A report with screenshots, each issue rated by impact and effort, recommended fixes, and a roadmap. We also walk your team through it on a call.
Can you fix the issues you find?
Yes. Our Magento developers can build the fixes and recheck them, or you can take the report to your own team.
Do you review Hyvä, Luma and custom themes?
Yes. We review Luma and Blank based themes, custom themes and Hyvä storefronts, on Magento Open Source and Adobe Commerce.
How long does a UX audit take, and what does it cost?
It depends on the number of page types, the number of markets and languages, and how deep you want the review to go. You receive a clear scope, timeline and quote after the first call.
Do you work with businesses in the UAE, UK and USA?
Yes. We review Arabic and English journeys, local payment and delivery messages, and accessibility expectations in each market, and we plan calls around your business hours.
Let’s Work Together
Let's Find What Is Stopping Your Shoppers
Get a free proposal. We will show you what your UX audit should cover, and what it would realistically cost and take.
- Response within 2 business hours
- Free 30-minute strategy call
- No spam guarantee
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